Customer Service Advocates

Scott Loochtan

Scott Loochtan has been providing insurance solutions to individuals since 1987, the year he became licensed and started his first agency. He has been involved in insurance in one form or another his whole life. Scott started his next agency in 1991 with two of his friends, both of whom are still with him today–one of whom is now his brother-in-law. The office was just that, one office, located in his father’s candy factory that had one desk, one phone, and one computer. In 1997, Scott’s agency changed its name to Senior Services of Illinois, Inc., which is an Independent, Authorized Exclusive General Agent for Blue Cross and Blue Shield of Illinois. A distinction that only four other agencies in the state of Illinois hold. Scott is the President and the company specializes in health and Medicare-related coverage.

Learn more about Scott >

  • Jenn Hamann
    Executive Vice President

    “Her philosophy is simple. She puts the client first!”

    Jenn Hamann started in the Insurance industry in 2007 and immediately proved that hard work can overcome inexperience. Within her first year, she was the #7 producer in the country with one of the largest and most widely known insurance agencies. Her ability to lead others gravitated her to co-founding her agency and within months, they became the #1 GA for yet another well-known agency. Her expertise and credibility led a nationally renowned sales trainer, to seek her out to found a new Insurance Agency. During a recession and with the challenges of major changes to the healthcare industry; the agency became a million-dollar producer within 60 days and a Premier Agency within 6 months. She has been with Senior Services of Illinois since 2012 focusing on growing Medicare, Individual Health, and Group businesses. She handles many of the day-to-day operations including managing, planning, coaching, and retaining business. She successfully trains agents to increase their production, reach and surpass their own sales goals, and grow their businesses to new heights.

    Before health insurance, Jenn was a National Political Fundraiser. Jenn resides in Denver, Colorado with her husband Doug, and her two children, Brayden and Gavin.

  • Hector Alaniz

    Hector Alaniz is working on finishing his translation certification degree so he can help translate for Spanish speakers who do not speak English. In his free time, he likes to be outdoors with friends, plays sports, such as basketball and soccer, and also likes to play video games with friends and watch TV.



  • Aurora Garcia

    Aurora started her work in the healthcare field as a Direct Care Professional providing daily care and assistance for disabled participants in their homes. Through doing this type of work she says she has gained a special understanding of the needs of our clients. She enjoys helping people and brings a friendly face, a positive attitude, and a compassionate heart when dealing with clients. Aurora enjoys working in a team and she is hardworking and dependable. When not working Aurora enjoys spending time with her friends and family.  She likes attending concerts and music festivals when she can

  • Sara Malone

    Sara has been working in customer service for seven years. She’s hardworking, compassionate, and upbeat. Sara started working in insurance services in August 2019. The company has become more than just a workplace–she considers the people, and space, like a second family. She strives to help customers get the best service as well as make them smile. Outside of work, Sara enjoys spending time with friends, and family, watching movies, baking, and traveling.



  • Kimberleigh Schaldach


    Kimberleigh began working at SSI in early 2015 as part of our administration team. She is dedicated to going above and beyond for our customers as one of our Customer Advocates. Her motto is there is no problem too big, and anyone who has worked with her knows this to be true. Kimberleigh and her daughter live in Evanston, Illinois.



  • Shelley Warner

    Shelley’s background in the healthcare industry comes from 9 years of work in a retirement community. These years taught her patience and compassion for people of all backgrounds. Working in customer service she tries to bring a positive attitude to any situation. She has an eagerness to problem-solve, making sure the customer is leaving with a pleasant and successful experience. In her free time, she likes seeing live music, seeing the world, and spending time in the great outdoors with her dog Simon.